Course description
OMDP1010 Communications (OMDP)
Description: Communicating effectively is vital to the success of every leader and team. In this interactive course, you will discover how to overcome barriers to good communication. Getting the message across clearly and precisely, without misunderstandings, will cut costly errors and lost time. Expand your skills in: active listening, speaking, questioning, giving feedback, interviewing, writing, and conducting meetings.
Hours: 30
Credits: 2
OMDP1250 Human Relations (OMDP)
Description: What makes people 'tick' ... and how to keep them going! Human Relations will improve your understanding of people. You'll discuss motivation, handling conflict, delegation, building morale and more. Studying these topics will give you practical insights into handling people more effectively and improve your overall performance.
Hours: 30
Credits: 2
Electives: Program Option
Description: Student must complete a minimum of 60 Hours
Elective Courses:
OMDP1030 Retail Management
Hours: 30
Credits: 2
OMDP1040 Customer Service Excellence
Description: To have an edge in today's marketplace you must excel in customer service. Providing a quality product or service is merely the entrance fee to play in the game. Learn the benefits of delivering quality customer service, the use of awards and assessment in a service culture, and the formulation of a quality service plan.
Hours: 30
Credits: 2
OMDP1050 Dealing With Difficult People
Description: Understanding people and being able to work with them, no matter what type of people they are, is one of the major keys to management and life success. Through this course you should be able to identify and cope with some of the most difficult behaviours you would encounter. Other topics include: personality styles, establishing rapport, body language, matching and mirroring techniques, and the skills necessary to feel totally connected with anyone you choose.
Hours: 30
Credits: 2
OMDP1070 Finance And Budgeting Basics
Description: This course is ideal for the recently appointed non-financial manager or business owner who wants to gain a better understanding of the role of finance in order to apply it to his or her own area of responsibility. Your increased understanding will also aid communication with financial colleagues and/or professional advisors. This will be an interactive presentation utilizing case study material in small group settings.
Hours: 30
Credits: 2
OMDP1080 How To Start A Small Business
Description: This course will guide the businessperson through the process of setting up a business. Content areas include feasibility study, forms of ownership, financing, operations, marketing plans and personal skills. In short, this course will help transform your business idea into a functional business.
Hours: 30
Credits: 2
OMDP1090 Human Resources Selection
Description: Hire the right person for the job or be the right person to be hired! This is an excellent course for those looking to gain skills in interviewing, recruitment and orientation. Learn the best methods for selecting people, attracting potential employees, establishing criteria for hiring, conducting the screening process, evaluating application forms, letters and resumes.
Hours: 30
Credits: 2
OMDP1100 Marketing Strategies
Description: In today's competitive marketplace, how do you make your service or product stand out from the others? Developing a marketing plan, being aware of lifestyle trends and understanding pricing techniques are just a few of the answers that will be explored. This course is intended for anyone interested in marketing and will have a special emphasis for those involved in small to medium-sized businesses.
Hours: 30
Credits: 2
OMDP1400 Small Business Bookkeeping
Description: This course emphasizes the practical steps involved in maintaining a small business bookkeeping system. It is intended as a guideline for those individuals setting up their own small businesses, as well as those who simply want to learn more about bookkeeping and accounting concepts in general.
Hours: 30
Credits: 2
Electives: OMDP Option
Description: Student must complete a minimum of 60 Hours
Elective Courses:
OMDP1010 Communications (OMDP)
Description: Communicating effectively is vital to the success of every leader and team. In this interactive course, you will discover how to overcome barriers to good communication. Getting the message across clearly and precisely, without misunderstandings, will cut costly errors and lost time. Expand your skills in: active listening, speaking, questioning, giving feedback, interviewing, writing, and conducting meetings.
Hours: 30
Credits: 2
OMDP1020 Creating Your Management Style
Description: Designed to help you increase productivity, this course introduces problem-solving techniques and teaches effective methods for improving job performance. It can help you develop skills in decision-making, evaluating employee performance, motivating employees, flowcharting, taking corrective action, and controlling activities.
Hours: 30
Credits: 2
OMDP1030 Retail Management
Hours: 30
Credits: 2
OMDP1040 Customer Service Excellence
Description: To have an edge in today's marketplace you must excel in customer service. Providing a quality product or service is merely the entrance fee to play in the game. Learn the benefits of delivering quality customer service, the use of awards and assessment in a service culture, and the formulation of a quality service plan.
Hours: 30
Credits: 2
OMDP1050 Dealing With Difficult People
Description: Understanding people and being able to work with them, no matter what type of people they are, is one of the major keys to management and life success. Through this course you should be able to identify and cope with some of the most difficult behaviours you would encounter. Other topics include: personality styles, establishing rapport, body language, matching and mirroring techniques, and the skills necessary to feel totally connected with anyone you choose.
Hours: 30
Credits: 2
OMDP1060 Effective Speaking
Description: Applicants will develop self-confidence in preparing and effectively presenting their thoughts. This course will benefit house-holders, students, salespersons, shop stewards, teachers, etc. (OMDP students may use this course as 1 credit towards an OMDP elective credit.)
Hours: 30
Credits: 2
OMDP1070 Finance And Budgeting Basics
Description: This course is ideal for the recently appointed non-financial manager or business owner who wants to gain a better understanding of the role of finance in order to apply it to his or her own area of responsibility. Your increased understanding will also aid communication with financial colleagues and/or professional advisors. This will be an interactive presentation utilizing case study material in small group settings.
Hours: 30
Credits: 2
OMDP1080 How To Start A Small Business
Description: This course will guide the businessperson through the process of setting up a business. Content areas include feasibility study, forms of ownership, financing, operations, marketing plans and personal skills. In short, this course will help transform your business idea into a functional business.
Hours: 30
Credits: 2
OMDP1090 Human Resources Selection
Description: Hire the right person for the job or be the right person to be hired! This is an excellent course for those looking to gain skills in interviewing, recruitment and orientation. Learn the best methods for selecting people, attracting potential employees, establishing criteria for hiring, conducting the screening process, evaluating application forms, letters and resumes.
Hours: 30
Credits: 2
OMDP1100 Marketing Strategies
Description: In today's competitive marketplace, how do you make your service or product stand out from the others? Developing a marketing plan, being aware of lifestyle trends and understanding pricing techniques are just a few of the answers that will be explored. This course is intended for anyone interested in marketing and will have a special emphasis for those involved in small to medium-sized businesses.
Hours: 30
Credits: 2
OMDP1110 Introduction to Business for Independent Trade Contractors
Description: This course identifies the elements of setting up and running an independent trade business. Learners will be exposed to the steps necessary to establish a business while ensuring compliance with all regulating bodies. Students will also be introduced to principles related to registering a business with the government, determining whether to be a sole proprietor or an incorporated business, when to register for GST, managing employee payroll, calculating a profitable charge out rate, and understanding the importance of insurance. Successful completion of this course will enable students to demonstrate skills and knowledge necessary to run a privately owned trade business.
Hours: 30
Credits: 2
OMDP1120 Quality Management Systems
Description: This course has been designed to identify the key factors in implementing a Quality Management System. It addresses five different Quality Management philosophies: Deming, Crosby, Juran, ISO 9000 and the Malcolm Baldrige National Quality Award. It presents a number of continuous improvement tools which are applied in a continuous improvement methodology, focusing on the customer. Other areas of focus include teamwork, meeting management, conducting a gap analysis, implementation planning and auditing quality systems. The course finishes with a case study in which the participants apply a number of tools learned in the previous modules.
Hours: 30
Credits: 2
OMDP1130 Critical And Creative Thinking
Description: Critical thinking and creative thinking are skills that are valued in every company and organization. You will practice creative thinking techniques that will help you LEARN to think creatively; and apply these skills to a work environment. Throughout this course, you will also have the opportunity to develop critical thinking and reasoning skills to help analyze and respond appropriately to a wide variety of personal and work situations.
Hours: 30
Credits: 2
OMDP1140 Labour Relations
Description: Develop an understanding of the relationship between the employer, the employee and the union and appreciate the importance of good negotiation. Labour legislation, working with a collective agreement, dealing with complaints and grievances, negotiations, collective bargaining, and the arbitration process will all be discussed in detail.
Hours: 30
Credits: 2
OMDP1150 Management For Results
Description: The role of the manager is constantly changing. The economy, legislation and technology have created a more complex work environment. While skills and techniques are crucial, other personal and organizational issues cannot be ignored. Traditional concepts vs. new beliefs in the management field, understanding the human factor, job enrichment, planning performance and appraising results will be explored.
Hours: 30
Credits: 2
OMDP1160 Personal Success
Description: This exciting course is designed to equip you with the necessary personal skills to thrive in the workplace and in a social setting. Emphasis is placed on key human relations skills such as public speaking, listening skills, self-presentation, techniques for career advancement, alliance building and positioning, negotiation skills, managing office politics, time management and stress management.
Hours: 30
Credits: 2
OMDP1170 Operations Management (OMDP)
Description: The course looks at the role of a supervisor in a production context. The underlying theories and skills are those used to manage the production of valuable outputs. Wherever possible, the concepts should be handled to make them relevant in any kind of work setting.
Hours: 30
Credits: 2
OMDP1180 Teambuilding And Leadership
Description: Team-based organizations succeed! Explore ways to increase group co-operation while maximizing individual contributions. You will also explore the tools and techniques necessary to monitor and evaluate the processes used and the results obtained in the team approach.
Hours: 30
Credits: 2
OMDP1190 Training In The Workplace
Description: Individuals in the workplace are increasingly being asked to assume the role of trainers. This course will provide an overview of the skills required in training groups and individuals. How to promote a training culture and doing needs assessments will be included, and developing, administering and assessing effective training plans will be highlighted.
Hours: 30
Credits: 2
OMDP1210 Management Skills For Supervisors/ Forepersons And Lead Hands
Description: This course is designed to introduce supervisors, forepersons and lead hands to modern management techniques. Some of the topics include supervising the work of others; selecting the right person for the job; training employees for new responsibilities and appraising their performance; improving morale and productivity; communicating; planning and managing change.
Hours: 30
Credits: 2
OMDP1220 Politics In The Workplace
Description: The person who gets ahead is not always the most efficient or hardworking individual. Business is a social function and quite often your success relies upon your personal relationship skills as much as upon doing a great job. In this course you will explore the nature of 'Politics in the Workplace' and learn how to apply 'Politics' to your best advantage. (Ontario Management Development Program students may use this seminar as a half-credit towards an OMDP elective credit.)
Hours: 15
Credits: 1
OMDP1230 Take Charge Of Your Time
Description: In this course, the participant will learn how to make the most effective and efficient use of time. Topics include: time management, goal planning (career and personal), how to make use of your day-planner, increasing the benefits of meetings, improving written communication and clear language. A must-take course for anyone who values effective living habits. (Note: this course constitutes a half-credit toward an OMDP certificate.)
Hours: 15
Credits: 1
OMDP1250 Human Relations (OMDP)
Description: What makes people 'tick' ... and how to keep them going! Human Relations will improve your understanding of people. You'll discuss motivation, handling conflict, delegation, building morale and more. Studying these topics will give you practical insights into handling people more effectively and improve your overall performance.
Hours: 30
Credits: 2
OMDP1260 Event/Meeting Planning
Description: Have you ever wondered what really goes into planning a special event, meeting or conference? This two day intensive hands on workshop will lead you through all the steps of the Meeting Cycle. We will consider objective design to fit into the overall vision of the client; discuss various learning styles as related to those attending the event; consider all the logistics; determine how to write an effective Request for Proposal, understand what makes a good venue, deal with potential crisis before they happen, be creative in our design, and when the event is done, discover how to determine if our objectives were met. Using a variety of tools including playdoh and the venue itself, you will leave the workshop with a comprehensive list of resources to help you and an understanding that events don't happen in a vacuum and are the result of team effort, with you, the planner, at the centre of the wheel making it all come together.
Hours: 15
Credits: 1
OMDP1270 Event/Meeting Planning II
Description: Now that you know the strategies of designing and implementing a business plan for a successful event or meeting, what else do you want to know? In this interactive course, you the participant will design the topics for discussion. You will act as facilitators. Prior to the one day course, a survey will be sent asking what topics you would like to discuss. Depending on interest, specific ones will be incorporated. Using a form of Open Space session design, other topics will surface and will be discussed. Come ready to participate in a free flowing discussion furthering your knowledge in the event/meeting planning profession. Improve your facilitating skills, put into action a form of presentation. At the end of the day, each group will report out and Sandy Biback, CMP, CMM will create a master list of topics and discussions for all to learn from.
Hours: 15
Credits: 1
Pre-Requisites: OMDP1260
OMDP1400 Small Business Bookkeeping
Description: This course emphasizes the practical steps involved in maintaining a small business bookkeeping system. It is intended as a guideline for those individuals setting up their own small businesses, as well as those who simply want to learn more about bookkeeping and accounting concepts in general.
Hours: 30
Credits: 2
OMDP1410 Negotiating To Win
Description: Negotiating may be one of your most important functions in your daily life. Have you ever made a conscious effort to improve your negotiating skills? Topics include: preparing to negotiate, win-win negotiating, Bargaining for a new contract, and more. (OMDP students may use this course as a half-credit toward an OMDP elective credit.)
Hours: 15
Credits: 1
OMDP1430 Managing Conflict in the Workplace
Description: Conflict is an intricate part of our daily lives and is inevitable in most business settings. However, the manner in which we choose to mange conflict can make a significant difference to both our well being and to the business's bottom line. This course identifies typical causes of workplace conflict and equips students to respond in a proactive and responsive manner. An analysis of a variety of interest-based approaches will be covered. The student will be exposed to various processes intended to improve communication, strengthen relationships and promote accountability in the workplace. Students will have an opportunity to practice skills in an exploratory setting and create a conflict management plan, including educating and training others. By the end of this program the student will have an enhanced appreciation for managing conflict with everyone's interests and profits
Hours: 30
Credits: 2
