Course description
Interpersonal Communication and Conflict Resolution
In this session you’ll learn how to give and receive effective feedback that will help resolve even the most difficult situations, and how to set a supportive communication climate for a one-to-one problem solving discussion, whether it's with a fellow employee, colleague, or boss.
Topics of discussion will focus on identification and prevention of win/lose situations before they begin, six rules to developing a supportive work climate, three essential skills to help resolve all interpersonal conflict, and understanding why people do the things they do and how you can turn all conflict into cooperation.
Group Decision-Making and Problem Solving
This session will identify your problem-solving, decision-making style and how it may positively or negatively affect others. You will learn how to be more effective in your group/team meetings and take advantage of the skills of shared responsibility and leadership.
This session focuses on applying the “4-Factory Theory”, identifying your preferred problem-solving, decision-making style, five motivational drives of all people, skills required to effectively participate in group discussion, and facilitating a problem-solving session.
Self-Management and Leadership Development
Refine your interpersonal skills by identifying your behavioural preferences and motivational drives. Learn how to adjust your style of interaction to best meet the motivational needs of others.
Through a very reliable test you will discover your negative responses to stress and how to overcome this without having to change your lifestyle.
Manage yourself better in relation to time by identifying strengths and potential areas of development, applying effective interaction strategies to meet the various motivational needs and behavioural styles, and recognizing your reactions under tension, pressure, and stress.
