Course description
Level One
BUS1180 Customer Service
Description: This course will introduce the participant to customer service strategies such as customer awareness, conversation techniques, identifying the customer, responding to situations, listening skills, outbound and inbound techniques and meeting customer expectations. The importance of customer satisfaction and fostering customer relationships will be explored. In many business scenarios the IT support person will provide "Help Desk" services. This course will place particular emphasis on this support role as it relates to achieving high customer satisfaction.
Hours: 25
Credits: 2
CDEV1200 Career Planning (IT)
Description: This course is comprised of two modules including personal assessment and employment and job search skills. This course provides learners with an opportunity to develop their personal and career profile. Students will review their learning styles, personal and career values, transferable skills and accomplishments. Assessment of strenghths and skills will build self-esteem and effectiveness in human relations and career planning. The second component will provide students with employment skills by developing verbal and written business communications and how to be a team player, develop problem solving and decision making skills. Students will gain the knowledge of how to priortize, set goals and be well organized to enhance personal and employment time management skills.
Hours: 50
Credits: 3
CDEV1210 Work Placement (IT)
Description: There will be a ten week work placement on completion of the in-class component for each participant that successfully completes the program.
Hours: 250
Credits: 9
COMP1350 Computer Technology Level I
Description: This course provides participants with the concepts and terms needed in the world of microcomputer systems. Participants will know how to select the correct hardware, software, and communication method for an occupational purpose, use the Internet as an information tool. The participant will also be fully capable of identifying components of a microcomputer. This area will also have the participant achieve a keyboarding speed that is essential in industry using an on-line keyboarding program.
Hours: 75
Credits: 5
COMP1360 Computer Technology Level II
Description: This course provides participants with the practical hands-on approach needed to provide sound judgement and a high standard of professionalism when working with business technology. Participants will be fully capable of changing/upgrading the internal components of the System Unit, choosing and pricing out new systems based on user requirments, and selecting/ suggesting the appropriate user software. An electronic/electrical section in this course will train the participant in soldering techniques, identifying typical components, and recognize the need for safety when fixing or changing parts.
Hours: 100
Credits: 7
COMP1560 Application Software Level I
Description: This course will teach the participant to be proficient in the areas of installing and customizing application software packages. This course will focus on an in-depth knowledge of a word processing and spreadsheet program.
In the word processing component participants will learn to create basic inter-office correspondence, apply various formatting techniques, perform several types of mail merge, create headers/footers, as well as create tables to enhance the appearance of documents. In the more advanced area of this course participants will create templates and forms that can be shared over a network to stress uniformity in the office.
In the spreadsheet component participants will learn to use formulas and functions to create inventories, budgets, costing reports, and evaluation reports. The creation of charts will be stressed as a very important factor in helping individuals comprehend a complex spreadsheet. In the more advanced area of this component participants will use more challenging formulas to analyze data as well as create unit tracking forms.
The calendar feature will be used to show the participant how to apply the time management skills that would be necessary in the fast paced world of IT. Standard email communication will be practiced throughout the program showing the participant the correct mannerisms and procedures to use when communicating on a professional level.
Hours: 125
Credits: 8
COMP1570 Application Software Level II
Description: This course will focus on the intermediary skills required in a database and presentation program.
The database component will have the participant go through the process of designing several databases. The participant will be responsible for creating table structures complete with controls, identifying the need for and creating select queries, designing user input forms, and create customized professional reports. Adding controls to forms and reports as well as macros with be introduced.
The presentation component will show the participant where presentations are used to help individuals visualize a concept. They will create several presentation types including training, informing/progress, and selling. The participant will use colour, animations, and graphics to enhance the presentation. We will discuss procedures used for printing, setup, and equipment for a public presentation.
On completion of both Application Software Level I and II, students would be able to write the seven International Computer Driving License Certification tests.
Hours: 80
Credits: 5
EDUC1100 Train-The-Trainer (IT)
Description: This communication course is designed to develop self-confidence and practical presentation skills. The course is highly interactive and practical in nature. Working with an identified need you will design, develop and deliver a training session to the class. The training session will be videotaped to provide immediate feedback on presentation skills.
Hours: 25
Credits: 2
EECE1410 Care and Maintenance of Mobile Devices
Description: This course provides participants with the concepts, terms and hands-on approach needed to choose, and upgrade a notebook or tablet. Participants will be capable of working with a user to identify the need for a mobile device and assist with the research, pricing, and implementation of acquiring the device.
Hours: 25
Credits: 2
INFO1130 Technical Documentation
Description: The main focus in this course will be hardware components and service information. The participant will create a document tracking system. The system will provide the necessary paperwork to follow an occurance from beginning to end. The paperwork will include user problem forms, tracking forms that follow a component through the various steps of repair/ replacement, and evaluation forms that can be used to help troubleshoot future issues. Writing technical reports will be addressed, as well as creating and maintaining warranties, licenses, and copyrights. The participant will be introduced to the concept of creating a reference library which would be used as a primary source for information.
Hours: 50
Credits: 3
INFO1140 PC Troubleshooting
Description: Participants will learn effective tools for preventative maintenance, how to quickly diagnose problems if they do occur and how to make simple repairs. Communication with the user and documenting the facts will also be covered. The participant will also be introduced to the concepts of prioritizing the work load and once a task is started to follow it through to completion.
Hours: 130
Credits: 9
INFO1620 Networking for the IT Professional
Description: This course focuses on the skills necessary for installing and configuring TCPIP network. Areas of training include networking models and architectures, media types, connectivity equipment and protocols. These components will be applied to local and wide area networking using a variety of network operting systems. This course is structured to provide the participant with many of the skills and knowledge required for the CompTIA Network+ certification. Earning a CompTIA Network+ certification demonstrates that a candidate can describe the features and functions of networking components, and possesses the knowledge and skills needed to install, configure and troubleshoot basic networking hardware, protocols and services. The exam tests technical ability in the areas of media and topologies, protocols and standards, network implementation, and network support. The exam also covers new technologies such as wireless networking and gigabit Ethernet.
Hours: 100
Credits: 7
OHS1160 Health and Safety in Technology
Description: The major objective of this course is to introduce IT professionals to the ever-changing topic of Health and Safety in the workplace. The multiple dimensions of this topic are a required part of training for a professional in this field. The participant will be proficient in the practices of creating a safe work environment for themselves as well as the co-workers, removal and disposal of packaging and expired materials, and selecting the correct safety equipment for a particular task.
Hours: 15
Credits: 1
