ObjectivesThis program is designed to improve the knowledge and skill levels of persons wishing to enter into the travel industry as travel agents. The program consists of six core courses (Travel Consultant I, II, III, IV, plus a computer reservation system at the introduction and advanced levels), two business related electives and a placement with a travel agency. The core courses must be taken in succession, the electives may be taken at any time during the program and the placement will normally come at the completion of the core subjects. Students must complete the program in five years from commencement of the program. Upon successful completion of this program students will receive a Conestoga College certificate.
Practical experienceThere is a work placement component associated with this program.
Academic titleTravel Consulting Ontario College Certificate
Course descriptionTRAV1010 Travel Consultant I
Description: The first course in a series being offered for those wishing to gain basic knowledge of the travel industry, this course emphasizes travel agency operations, tour bookings, modes of transportation, destination geography and airline ticketing. Further training will be required for those wishing to become a certified travel consultant.
Hours: 36
Credits: 3
TRAV1020 Travel Consultant II
Description: Emphasis on this second course will be placed on travel agency operations, tour bookings, modes of transportation, destination geography - focusing on Mexico, Central America, South America and the Caribbean - and airline ticketing.
Hours: 36
Credits: 3
Pre-Requisites: TRAV1010
TRAV1030 Travel Consultant III
Description: The third course in the series will emphasize tour bookings, modes of transportation, destination geography - focusing on Britain and Europe - and airline ticketing.
Hours: 36
Credits: 3
Pre-Requisites: TRAV1020
TRAV1040 Travel Consultant IV
Description: This fourth course in the series will emphasize tour bookings, modes of transportation, destination geography - focusing on the South Pacific, Asia, the Middle East and Africa - and airline ticketing.
Hours: 36
Credits: 3
Pre-Requisites: TRAV1030
TRAV1060 Travel Consultant (Placement)
Description: Using skills in a hands-on manner with a travel agency or tour operator, this class' working hours, days and times will be arranged on an individual basis to satisfy both the agency/operator and the student. Ticketing, including completing ticket exchanges and refunds and all aspects of car/hotel reservation procedures and fundamental geography will be demonstrated.
Hours: 42
Credits: 2
Pre-Requisites: TRAV1040, TRAV1080 or TRAV1100
Electives: Program Option
Description: Student must complete a minimum of 60 Hours
Elective Courses:
OMDP1040 Customer Service Excellence
Description: To have an edge in today's marketplace you must excel in customer service. Providing a quality product or service is merely the entrance fee to play in the game. Learn the benefits of delivering quality customer service, the use of awards and assessment in a service culture, and the formulation of a quality service plan.
Hours: 30
Credits: 2
OMDP1050 Dealing With Difficult People
Description: Understanding people and being able to work with them, no matter what type of people they are, is one of the major keys to management and life success. Through this course you should be able to identify and cope with some of the most difficult behaviours you would encounter. Other topics include: personality styles, establishing rapport, body language, matching and mirroring techniques, and the skills necessary to feel totally connected with anyone you choose.
Hours: 30
Credits: 2
OMDP1060 Effective Speaking
Description: Applicants will develop self-confidence in preparing and effectively presenting their thoughts. This course will benefit house-holders, students, salespersons, shop stewards, teachers, etc. (OMDP students may use this course as 1 credit towards an OMDP elective credit.)
Hours: 30
Credits: 2
OMDP1070 Finance And Budgeting Basics
Description: This course is ideal for the recently appointed non-financial manager or business owner who wants to gain a better understanding of the role of finance in order to apply it to his or her own area of responsibility. Your increased understanding will also aid communication with financial colleagues and/or professional advisors. This will be an interactive presentation utilizing case study material in small group settings.
Hours: 30
Credits: 2
OMDP1100 Marketing Strategies
Description: In today's competitive marketplace, how do you make your service or product stand out from the others? Developing a marketing plan, being aware of lifestyle trends and understanding pricing techniques are just a few of the answers that will be explored. This course is intended for anyone interested in marketing and will have a special emphasis for those involved in small to medium-sized businesses.
Hours: 30
Credits: 2
OMDP1190 Training In The Workplace
Description: Individuals in the workplace are increasingly being asked to assume the role of trainers. This course will provide an overview of the skills required in training groups and individuals. How to promote a training culture and doing needs assessments will be included, and developing, administering and assessing effective training plans will be highlighted.
Hours: 30
Credits: 2
OMDP1250 Human Relations (OMDP)
Description: What makes people 'tick' ... and how to keep them going! Human Relations will improve your understanding of people. You'll discuss motivation, handling conflict, delegation, building morale and more. Studying these topics will give you practical insights into handling people more effectively and improve your overall performance.
Hours: 30
Credits: 2
Electives: Apollo/Sabre Choice 1
Description: Student must pass 1 Course(s)
Elective Courses:
TRAV1050 Sabre Computer Reservations (Introduction)
Description: Featuring the Sabre reservation system, this class consists of 42 hours of classroom instruction featuring exercises that will test and evaluate the concepts covered. This course may be taken for credit in the Travel Consulting Program or may be used by those in the travel industry to upgrade their computer reservation skills.
Hours: 42
Credits: 3
Pre-Requisites: TRAV1040
TRAV1070 Apollo Computer Reservations (Introduction)
Description: Featuring the Apollo reservation system, this class consists of 42 hours of instruction featuring exercises in practice bookings complete with quizzes and assignments. This course may be taken for credit in the Travel Consulting Program or may be used by those in the travel industry to upgrade their computer reservation skills.
Hours: 42
Credits: 3
Pre-Requisites: TRAV1020
TRAV1080 Apollo Computer Reservations (Advanced)
Description: This advanced course features the Apollo reservation system building on exercises in practice bookings, complete with quizzes and assignments which will test and evaluate the concepts covered. Individual students records are recorded and can be retrieved for future training sessions.
Hours: 42
Credits: 3
Pre-Requisites: TRAV1070
TRAV1100 Sabre Computer Reservations (Advanced)
Description: Featuring the Sabre reservation system, complete with quizzes and assignments, which will test and evaluate the concepts covered, this course may be taken for credit in the Travel Consulting Program or may be used by those in the travel industry to upgrade their computer reservation skills.
Hours: 42
Credits: 3
Pre-Requisites: TRAV1050