ObjectivesThe program of study furthers the education of the individual in information technology including courses in operating systems, networks and help desk standards. Graduates of this part-time certificate program will have acquired the skills and knowledge to work effectively in a technical support position. Employment opportunities might include: front-line help desk, information technology support, scheduling and systems coordinator.
Entry requirementsThis program is for individuals with a good working knowledge of office software (word processing, spreadsheets, databases, etc.) and who enjoy working with people to solve technical problems.
Academic titleTechnical Support Certificate
Course descriptionINFO1030 Technology Infrastructure: Networking and UNIX
Description: In this course the student will learn to relate the OSI network model to the physical network. The course will cover the following network topics: protocols, devices, addressing, topology, file structures, cabling and assembly. The student will learn command shell programming, data manipulation, scripting, setting file permissions and email management.
Hours: 45
Credits: 3
INFO1260 Help Desk Standards
Description: This course contains practical exercises to reinforce standards in environment processes, procedures, and basic tools and technologies, associated with the Industry standards of "Customer Support". This course will reinforce the concept that each Customer's interaction is unique and offers an opportunity to enhance the relationship with that customer.
Hours: 45
Credits: 3
INFO1570 Technology Infrastructure: Fundamentals
Description: This course will introduce the student to the architecture of the computer hardware and operating systems software typically used in a business environment. Specific topics will include directory structures, drive mappings, internet searching, email concepts and basic HTM, XHTML, and JavaScript programming.
Hours: 60
Credits: 4
INFO2060 Technology Infrastructure: Network Operating Systems
Description: In this course, students will learn how to administer network operating systems such as Microsoft's Windows Server and Red Hat's Linux. They will create user accounts, assign users to groups and control access to server-based files and folders. They will also configure server-based services such as web services, database services, DHCP, DNS, and RRAS or routing.
Hours: 45
Credits: 3
Pre-Requisites: INFO1030
PROG1080 Programming: Fundamentals
Description: The student will use a Graphical User Interface based on programming language to develop programs to solve business problems. The programming concepts of data types, record structures, arrays, event driven processes and sequential files will be introduced. Particular attention will be paid to problem solving techniques such as pseudo code and flowcharting to design the logic of the program. The student will be introduced to techniques of desk checking, testing and debugging.
Hours: 72
Credits: 5
PROG1800 Programming: Web Fundamentals
Description: Recommended: PROG1080 Programming Fundamentals or equivalent knowledge.
This course introduces the student to web-based applications development using browser based development tools. The students will program both client and server-side scripting inside of HTML forms.
Hours: 60
Credits: 4
Pre-Requisites: PROG1780 or PROG8000
PROG1910 Database: Fundamentals
Description: This course introduces the student to the concepts of database management. The student will learn how to design and develop database applications. The course will introduce the following topics: data types, table relationships, data normalization, entity relationship diagrams, table navigation and data entry control.
Hours: 60
Credits: 4