ObjectivesThe Diploma in Office Management is a two-year program comprised of the one-year Office Administration Certificate program and one year of the Diploma in Business Administration program. After completion of the Certificate in Office Administration program, you can enter the diploma program starting in January, May, July or September. You'll receive administrative and management training while with focusing on human resource skills. You'll also have the opportunity to integrate your studies with relevant work experience.
Academic titleDiploma in Office Management
Course descriptionYear 1
Courses
ACCT 140 Managerial Accounting
BUS 120 Business Law
BUS 150 Introduction to Management
BUS 210 HR Management Foundations
BUS 214 Leadership Skills
BUS 220 Organizational Behaviour
ECON 102 The Canadian Economy
MARK 110 Introduction to Marketing
Two (2) of:
BUS 310 (formerly BUS 211) Compensation and Benefits
BUS 312 (formerly BUS 212) Human Resource Development
BUS 313 (formerly BUS 213) Employee and Labour Relations
BUS 215 Agreement Seeking at Work
Note: Contact the Chair of Applied Business Technology or an Academic Advisor to develop a Personal Learning Plan as course availability varies dependent upon academic term and prerequisites.
Co-op/Internship Option
COOP 100 Workplace Education Prep
BUS 101 Co-operative Work Experience 1
and/or
BUS 201 Co-operative Work Experience 2
*If a Co-op work term has been completed in Office Administration, COOP 100 is not required.
Eligibility for Co-op Work Experience
* In order to participate in Co-op, students must successfully complete: 10 of 11 first year courses and obtain a minimum GPA of 3.0; and COOP 100; prior to the first work term.
* To maintain eligibility for the subsequent Co-op work term, students must maintain a GPA of 3.0 and complete the first work term successfully.
Eligibility for Internship Work Experience
In order to participate in Internship, students must successfully complete: 10 of 11 first year courses and obtain a minimum GPA of 3.0; and COOP 100; prior to the first work term.
BUS 101 Co-operative Work Experience 1
(6 credits) F, W, PS (0,0,0,35)
This course gives students an opportunity to apply and extend academic knowledge while employed with qualified co-op employers. This full-time work experience is facilitated and monitored by the College.
Prerequisite(s): Workplace Education Prep (COOP WEP) plus 10 out of 11 Year 1 courses in Business or Public Administration with a GPA of at least 3.0, and a "C" in prerequisite courses.
BUS 110 Introduction to Business
(3 credits) F (3,0,0,0)
This course provides an overall framework for understanding the components of business and concepts of business management. Topics include: business organizations and the interrelationships of the components; the functions of managers; business in relation to society; and business issues and future trends. (T)
Prerequisite(s): "B" in English 11 or ENGL 050, or assessment.
BUS 120 Business Law
(3 credits) F, W (4,0,0,0)
This course is an introduction to the application of law in a range of business situations. Main topics include legal implications of the Canadian constitution, law of contracts, and various statutes that apply directly to business: Sale of Goods, Principal and Agent, Negotiable Instruments, Corporations, Bankruptcy, Bailment and Contract Employment. Note: Students are strongly recommended to have successfully completed at least five courses in their business program prior to attempting this course. (T)
Prerequisite(s): English 12, or assessment.
BUS 125 Hospitality Law
(3 credits) W (3,0,0,0)
Canadian Law applicable to the hospitality industry: sources of law; constitutional law; law of contract; statutory enactments dealing with the sale of goods, human rights, working conditions, crime, liquor and food, health and licensing; hotels and related establishments defined; hotel bookings; reception and safety of guests' property; insurance; hotel restaurant ownership.
Prerequisite(s): English 12, or assessment.
BUS 130 Business Communications
(3 credits) F, W, P or S (3,0,0,0)
This course will assist students to develop effective oral and written communication skills in order to work successfully in a range of practical business settings. It will include skill development in public speaking, correspondence, and report writing for business. (T)
Prerequisite(s): English 12, or assessment.
BUS 140 Business Info. Technology
(3 credits) F, W (4.0,0,0)
This course provides an introduction to information systems, hardware, software, networks and communication technologies as they are applied in a business context. Word processing, spreadsheet, presentation, and file management software will also be introduced as well as the use of the school's computer labs including policies, networks and printing.(T)
Prerequisite(s): "C" in English 11; or "B" in ENGL 050; or "B" in ELD 072 and (ELD 074 or ELD 079); or assessment.
BUS 141 Business Information Systems
(3 credits) F, W, P or S (4,0,0,0)
This course provides an introduction to information systems from a management perspective. The classification, development, management, control and analysis of information are surveyed. The course focuses on the responsible use of information systems to support business strategy, operations and decision making processes. (T)
Prerequisite(s): BUS 140 or departmental assessment.
BUS 143 eBusiness for Technologists
(3 credits) Q2 (2,2,0,0)
This is a survey level eBusiness course, that introduces the underlying concepts, principles and frameworks of conducting business over the world wide web. The course focuses on ebusiness models, business strategies, usability considerations, building trust on the net, privacy and security, electronic payment options, and website metrics.
Open to CST students only.
BUS 150 Introduction to Management
(3 credits) F, W (3,0,1,0)
This course focuses on the principles of management. Basic theoretical foundations are applied to management issues such as strategic planning, contemporary organizational structures, human resource considerations and current approaches to monitoring organizational performance. Learners will have the opportunity to apply the principles discussed to developing a small business idea. Learners will also develop skills in decision-making and learning strategies, time management, project management and group process.
Prerequisite(s): English 12, or assessment.
BUS 201 Co-operative Work Experience 2
(6 credits) F, W, PS (0,0,0,35)
This course gives students an opportunity to apply and extend academic knowledge while employed with qualified co-op employers. This full-time work experience is facilitated and monitored by the College.
Prerequisite(s): BUS 101, all Year 1 courses and a minimum of four Year 2 courses complete with a 3rd term GPA of at least 3.0; or, ABT 101 and a Certificate in Office Administration and at least 15 credits towards the Diploma in Office Management program.
BUS 203 Co-operative Work Experience 3
(6 credits) W, PS (0,0,0,35)
This course gives students an opportunity to apply and extend academic knowledge while employed with qualified co-op employers. This full-time work experience is facilitated and monitored by the College.
Prerequisite(s): Upon approval of Co-op department.
BUS 210 HR Management Foundations
(3 credits) F, W, P (3,0,0,0)
This course provides a survey of the functions of human resource management (HRM) and the strategic role played by HRM in organizations. Key topics include: the profession of human resource management, the legal framework, job analysis and design, recruitment selection and retention, orientation and training, performance management, compensation and rewards, effective discipline and employee rights, labour relations.
Prerequisite(s): BUS 110 or BUS 150 or PADM 112.
BUS 214 Leadership Skills
(3 credits) F, W, P (3,0,0,0)
Organizations require effective leadership in order to be successful. This course examines key approaches to the study of leadership. It also provides an opportunity for students to learn about their own leadership approach and to develop and apply critical leadership skills suitable to working with individuals, with teams and throughout an organization.
Prerequisite(s): BUS 110 or BUS 150 or PADM 112.
BUS 215 Agreement Seeking at Work
(3 credits) F, W (3,0,0,0)
This course introduces students to the resolution of interpersonal differences in the workplace. Students learn a repertoire of skills that promote sustainable resolution of workplace conflicts. Demonstration of skills in a variety of interpersonal and small group workplace situations is emphasized.
Prerequisite(s): English 12, or assessment.
BUS 217 Internal Consulting
(3 credits) W (3,0,0,0)
This course focuses on the range of internal consulting behaviours appropriate to HR professionals. Students learn to apply consulting behaviours to help other departments solve problems, make decisions and operate as self-managed teams. Students also learn to work with the senior management team in implementing organization wide changes, such as those involving today's service quality imperative. This course may be of interest to external consultants.
Prerequisite(s): BUS 110 or BUS 150 or PADM 112.
BUS 219 Dispute Resolution Project
(3 credits) variable (0,0,0,3)
As a final project, this course is intended to help students solidify and apply their dispute resolution knowledge. Learners will work with members of the dispute resolution community to pursue an area of interest in this field. Content, methodology and evaluation are determined in consultation between the student and Chair.
Prerequisite(s): Completion of all other components of Certificate in Dispute Resolution at Work.
BUS 220 Organizational Behaviour
(3 credits) F, W, P or S (3,0,0,0)
Students study human behaviour in organizations from an individual, group or organization-wide perspective. The effects on behaviour of factors such as stress, leadership, motivation, team-based processes, conflict, structure, quality of work life and organizational culture are examined. A substantial out-of-class team project is required. (T)
Prerequisite(s): BUS 110 or BUS 150 or PADM 112.
BUS 230 Elementary Statistics
(3 credits) F, W, P (4,0,0,0)
A basic statistics course. The emphasis is on business applications of statistical methods. The contents of the course are: (i) How to describe data; (ii) Analysis of decisions made with uncertainty; (iii) Analysis of statistical data; (iv) Making predictions based on statistical data. Note: Students will NOT receive credit if they have successfully completed either MATH 116, MATH 216 or MATH 218. (T)
Prerequisite(s): "C" in Principles of Math 11 or Applications of Math 12; or a "C+" in MATH 072; or assessment.
BUS 231 Quantitative Methods
(3 credits) W, S (3,0,0,0)
The focus of this course is an application of statistical techniques for business decision-making. Topics included are: simple regression, multiple regressions, exponential smoothing, non-parametric statistical procedures, analysis of variance, seasonal analysis of data and analysis of enumerative data, linear programming and inventory control models. Where possible, students will be given an opportunity to apply the techniques with the assistance of computers. (T)
Prerequisite(s): MATH 116 or MATH 216 or MATH 218 or BUS 230.
BUS 232 Operations Management
(3 credits) F (3,0,0,0)
This course provides a detailed look at Operations Management and its practical application to service and manufacturing operations. Numerous cases and off-campus tours are used. Topics include: supply chain management, forecasting, location selection, allocating resources, designing work systems, capacity planning, scheduling, quality management, inventory control and transportation. (T)
Prerequisite(s): BUS 120.
BUS 241 Business Info. Management
(3 credits) W (4,0,0,0)
This is an advanced course in systems analysis and implementation presented from a strategic management perspective. Topics include: the role of information management in strategic planning, identifying system requirements, conducting feasibility analysis, systems implementation, management issues pertaining to IT infrastructure, security and control issues, and change management. (T)
Prerequisite(s): BUS 141 or departmental assessment.
BUS 242 Foundations of eBusiness
(3 credits) W (2,2,0,0)
Provides the foundation for both the practice and theory of doing business over the Internet. It is a starting point for more detailed study in subsequent courses. The Internet infrastructure is covered in detail including software, hardware, hosting options and site design. Security concepts are stressed from a Business perspective. Electronic payment systems and strategies for auctions, portals and virtual communities are discussed and evaluated.
Prerequisite(s): BUS 140.
BUS 260 International Business and Trade
(3 credits) W, P (3,0,0,0)
This course is designed to provide students with a mixture of theoretical and practical knowledge relating to international business and trade. The practical aspects focus on Pacific Rim countries. The course will explore international trade theory, international finance, survey of Pacific Rim economics and political structures. (T)
Prerequisite(s): English 12, or assessment.
BUS 280 Entrepreneurship
(3 credits) W (1,2,0,0)
This course provides an orientation to commercial innovation and the venture creation process, for students who are interested in developing new business pportunities, now or in the future. Students will gain a conceptual understanding of venture development opportunities, strategies and resources, practical skills of "entrepreneurship"; and insights into the attitudes and values that characterize successful entrepreneurial activity.
Prerequisite(s): English 12, or assessment.
BUS 281 Negotiations and Contracts
(3 credits) F (4.5,0,0,0)
The first part of this course will be skill based and provide the learner with skills in mediation and negotiation. The second part of the course will provide the learner with skills in contract negotiation. Legal and liability issues related to various business industries will also be covered.
Prerequisite(s): BUS 150.
BUS 290 Business Strategy Seminar
(3 credits) W, S (0,0,3,0)
Introducing strategy and using a business simulation, students will use knowledge gained in all previous courses and sharpen their decision-making skills. A small group will run a firm in a competitive environment over approximately five years (simulated time).
Prerequisite(s): Successful completion of all Year 1 program courses including ECON 102 or ECON 103, and ACCT 140 or ACCT 220 or ACCT 230.
Note: Students will not receive credit for more than one of BUS 290 & BUS 290H.
BUS 290H Restaurant Management Simulation
(3 credits) W, S (42 total)
Utilizing Cornell University's Restaurant Simulation Exercise, students develop decision-making skills in a competitive environment. Groups of 3-4 persons will be imulating the operation of a restaurant over a period of 2-3 years (simulated time). This interesting instructional mode pulls together ideas and theories learned in the students' previous courses.
Prerequisite(s): ACCT 140 or ACCT 220 or ACCT 230.
BUS 310 Compensation and Benefits
(Formerly BUS 211)
(3 credits) W (3,0,0,0)
This course focuses on the strategic importance of compensation and benefits. Major topics include: job evaluation, base pay and performance incentives for individuals and groups. Students will learn to analyze an organization and determine appropriate compensation plans that support the business.
Prerequisite(s): BUS 210.
BUS 311 Employment Law
(3 credits) F (3,0,0,0)
This course examines the legal relationship between employers and employees, as defined by common law and statute law. Topics include human rights, employment standards, workers compensation and safety, privacy, wrongful dismissal and just cause for termination. While the topics apply to both union and non-union environments, the collective bargaining relationship between unions and employers is not examined.
Prerequisite(s): BUS 120, BUS 210.
BUS 312 Human Resource Development
(Formerly BUS 212)
(3 credits) W (3,0,0,0)
This course focuses on the importance of designing strategic training plans and development programs to ensure organizational goals and objectives are met through maximizing individual performance and commitment.
Prerequisite(s): BUS 210.
BUS 313 Employee and Labour Relations
(Formerly BUS 213)
(3 credits) F, P (3,0,0,0)
This course focuses on labour relations by integrating the industrial relations framework. Learners will engage in collective bargaining simulations and grievance processes. They will also have opportunity to learn about arbitrations, contract interpretation and labour legislation in British Columbia. (T)
Prerequisite(s): BUS 210.
BUS 315 Workplace Health and Safely
(3 credits) F (3,0,0,0)
This course introduces current legislation and standards governing workplace health and safety and explores best practices in health and safety management. The course also provides a focus on building a healthy workplace through effective wellness strategies.
Prerequisite(s): BUS 210.
BUS 318 Recruitment and Selection
(3 credits) W (3,0,0,0)
This course provides a detailed examination of recruitment, selection and retention strategies with a strong emphasis on applied learning. Students will apply current practices for forecasting demand and supply; quantitative measurement; recruitment, selection and retention strategies. (T)
Prerequisite(s): BUS 210.
BUS 322 Leading Organizational Change
(3 credits) W, S (3,0,0,0)
This course explores various models of leadership application to organizations. Students will have the opportunity to examine their own leadership styles with regard to these models. The course also focuses on the leader's role in promoting change through strategic planning and change management.
Prerequisite(s): BUS 214 or BUS 220.
BUS 325 Human Resources Mgmt System
(3 credits) F (105 hours Total)
This course emphasizes the strategic role of human resources management in organizational planning. HRMS is concerned with the collection and analysis of data to improve organizational planning through forecasting the demand and supply of labour, for recruitment and retention purposes, as well as performance and succession management.
Prerequisite(s): BUS 210.
BUS 330 Advanced Communications
(3 credits) F (4,0,0,0)
This highly applied advanced writing/communications course will look at the effectiveness of message development and writing for organizations, including reports, presentations, brochures, advertising copy, speeches and media releases. Editing, coaching and mentoring will also be discussed.
Prerequisite(s): BUS 130, ENGL 250.
BUS 380 New Venture Development
(3 credits) F, W (3,0,0,0)
This course focuses on key knowledge and skills required for starting and developing new ventures for the private, public, and non-profit sectors. This entrepreneurial perspective includes strategic and tactical planning, teamwork, leadership, and sustainability to ensure a successful startup in diverse organizations including sport and fitness ventures.
Open to Year 3 and 4 BBA students only.
BUS 399 Work Term 1
(3 credits) N/A (Total 360 hours)
Work Term BUS 399 is a self-directed work term that provides students an opportunity to apply and expand business knowledge while employed in a paid or volunteer position.
Open to BBA students only.
BUS 400 Advanced Operations Management
(3 credits) W (4,0,0,0)
A study of operations management processes in service and product industries. A key focus is on the importance of operations to the overall strategy and competitiveness of the organization. Topics include: process analysis, quality management, operations and project planning, inventory control, linear programming, and supply-chain management. (T)
Prerequisite(s): BUS 230, PHIL 330, ENGL 250, or written approval from the department Chair.
BUS 421 Strategic HR Management
(Formerly BUS 221)
(3 credits) F (0,0,0,0)
This course integrates business and corporate strategy with elements of strategic human resources management. It challenges the role of HR professionals to move beyond HRM foundations to strategic heights. This online course uses business case analysis, online discussion groups, and audio taped guest speakers. (T)
Prerequisite(s): BUS 210, BUS 220, BUS 310, BUS 313.
BUS 427 Project Management
(3 credits) W, S (4,0,0,0)
This course examines how both public and private sector organizations develop, implement and monitor strategic, tactical and operational plans by using project management models. Managing the process, consultation and collaboration, and accountability mechanisms are essential elements that are included in course discussions.
Prerequisite(s): BUS 130 and (BUS 150, PADM 112, or SPEX 150) and (BUS 214 or SPMA 260).
BUS 450 International Management
(3 credits) F, W (3,0,0,0)
This overview course of International Management will examine culture, multinational business enterprises and the significance of cross-cultural variables in the business environment. Topics include: ethics, human resource management, external environment, strategy formulation and execution, and the role of culture in global management.
Open to Year 3 and 4 BBA students only.
BUS 460 International Trade & Finance
(3 credits) F (3,0,0,0)
This course examines theories of international trade, trade policy, economic integration, currency markets, exchange rate systems, the balance of payments, international financial institutions.
Prerequisite(s): BUS 230, ECON 103, ECON 104, ENGL 250, PHIL 330, or written approval from the departmental Chair.
Note: Students are strongly recommended to have successfully completed at least 30 courses in their BBA prior to attempting this course.
BUS 480 Advanced Business Strategy
(3 credits) W (4,0,0,0)
BUS 480 is the capstone course for business students that integrates all functional disciplines covered in the BBA program. Through the case method, students confront problems and opportunities that mirror the challenges faced by top-level managers as they make short and long-term decisions. It is recommended that students take this course in their final year in the program.
Prerequisite(s): Students must have successfully completed at least 30 courses of the BBA program or received written approval from the departmental Chair of the applicable degree major.
BUS 499 Work Term 2
(3 credits) N/A (Total 360 hours)
Work Term BUS 499 is a second self-directed work term that provides students an opportunity to apply and expand business academic knowledge while employed in a paid or volunteer position.