ObjectivesThe Certificate in Travel Counselling program prepares you for entry level positions in the travel industry. This comprehensive training program follows the CITC core curriculum, the standard set by the Canadian travel industry, and has been endorsed as a Level I program.
Academic titleCertificate in Travel Counselling
Course descriptionCourse content is based on the following standards, which identify the knowledge and performance required of an individual to be considered competent in the occupation.
Professionalism
Promote Tourism
o Define tourism
o Identify tourism sectors
Exhibit Professionalism
o exhibit personal management skills, attitudes and behaviours
o work within ethical and legal guidelines
o participate in professional development activities
Administration
Office Administration
o Perform general office duties
o Follow travel agency operations and procedures.
Communication
Office Administration
o Perform general office duties
o Follow travel agency operations and procedures.
Use Communication Skills
o Communicate effectively
Sales and Service Skills
o Provide customer service
o Sell travel products and services
o Market travel products and services
Travel Product
Destination Knowledge
o Identify and locate travel destinations
o Research and provide destination information
Product Knowledge
o Demonstrate knowledge of travel products
o Calculate product costs
Administer Client Booking
o Process booking manually
o Document booking manually
o Process booking using computer system
o Document booking using computer system